Solutions

Happiness may be relative but good comprehensive service is not.

To keep everyone happy, you must have a plan. SLAIT can help you be both process- and strategy-focused.

When you have the task of managing users, technology and the overall growth of your company’s IT infrastructure, we can offer help/service desk support built on the ITIL framework and overseen by ITIL certified professionals. SLAIT’s help/service desk will manage all your requests with a single point of contact for users to gain assistance in troubleshooting, answers to questions, and solve known problems. Whether you need enterprise level or target departmental support, we can help!

Secure Tiers

1, 2, and 3 Support

Comprehensive Coverage

24x7x365

ITIL

Certified

Nationwide on-site Support

On-site Support

HDI Member
End User Access

Via phone, email and web

Features

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SLAIT can custom design a help/service desk strategy that fits into your overall corporate plan and maximizes your bandwidth.

  • Service Desk Manager, ITIL V3 Foundation Certifie
  • Tier 1 & Tier 2 support levels
  • Incident Management
  • Problem Management
  • Service Level Management
  • Knowledge Management
  • Request Fulfillment
  • Storage Management
  • Network Management
  • Metric Reporting
  • Remote Desktop Management
  • Recognized Subject Matter Experts
  • TechExcel ServiceWise Application

Service Packages

SLAIT offers clients on-site technical service personnel anywhere in the continental United States within 48 hours of the requested service.
Contact us today to learn more.

Bronze

  • 9 x 5 Support (Mon-Fri)
  • Flexible Service Level Agreement
  • Access to ticketing system
  • Customized reports (3)
  • Customized Customer Surveys
  • Quarterly Service Evaluations
  • Incidents reported via 800# or self service web
  • Tier 1 triage up to 15 minutes before escalations
  • Incident Management

Silver

  • 24 x 7 x 365 Support
  • Flexible Service Level Agreement
  • Access to ticketing system
  • Customized reports (3)
  • Customized Customer Surveys
  • Quarterly Service Evaluations
  • Incidents reported via 800# or self service web
  • Tier 1 triage up to 30 minutes before escalations
  • Incident Management
  • Knowledge Management
  • Dedicated toll-free number for users
  • Remote desktop support via web conference, SCCM, MS
  • Customer / End user access via phone, email, and Web-portal

Gold

  • 24 x 7 x 365 Support
  • Flexible Service Level Agreement
  • Access to ticketing system
  • Customized reports (3)
  • Customized Customer Surveys
  • Quarterly Service Evaluations
  • Incidents reported via 800# or self service web
  • Tier 1 and Tier 2 triage up to 30 minutes before escalations
  • Incident Management
  • Knowledge Management
  • Problem Management
  • Dedicated toll-free number for users
  • Remote desktop support via web conference, SCCM, MS
  • Customer / End user access via phone, email, and Web-portal