Solutions

Happiness may be relative but good comprehensive service is not.

To keep everyone happy, you must have a plan. SLAIT can help you be both process- and strategy-focused.

When you have the task of managing users, technology and the overall growth of your company’s IT infrastructure, we can offer help/service desk support built on the ITIL framework and overseen by ITIL certified professionals. SLAIT’s help/service desk will manage all your requests with a single point of contact for users to gain assistance in troubleshooting, answers to questions, and solve known problems. Whether you need enterprise level or target departmental support, we can help!

Secure Tiers

1, 2, and 3 Support

Comprehensive Coverage

24x7x365

ITIL

Certified

Nationwide on-site Support

On-site Support

HDI Member
End User Access

Via phone, email and web

Features

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SLAIT can custom design a help/service desk strategy that fits into your overall corporate plan and maximizes your bandwidth.

  • Service Desk Manager, ITIL V3 Foundation Certifie
  • Tier 1 & Tier 2 support levels
  • Incident Management
  • Problem Management
  • Service Level Management
  • Knowledge Management
  • Request Fulfillment
  • Storage Management
  • Network Management
  • Metric Reporting
  • Remote Desktop Management
  • Recognized Subject Matter Experts
  • TechExcel ServiceWise Application

Service Packages

SLAIT offers clients on-site technical service personnel anywhere in the continental United States within 48 hours of the requested service.
Contact us today to learn more.

Customizable Solutions

  • Call Handling
  • Backups Verification
  • System Monitoring
  • Patch Management
  • Employee Onboarding and Termination
  • Batch job processing
  • Nationwide Onsite Rollouts
  • Asset Management
  • Service Catalog and much more

Full Managed Service

  • 24 x 7 x 365 Support
  • Flexible Service Level Agreement
  • Access to ticketing system for mgmt and end users
  • Customized reports
  • Customized Customer Surveys
  • Tier 1 triage up to 30 minutes before escalations
  • Dedicated toll-free number for users
  • Remote desktop support via web conference, SCCM, MS
  • Customer / End user access via phone, email, and Web-portal
  • Knowledge Management
  • Incident Management
  • Quarterly Service Evaluations

What Our Clients Say

  • Keeping Our Customer Happy

    Thank you for helping Anne out with her system issues.  Anne is a critical customer of ours and needed late night support.  She passed along kudos to us and now I want to pass them along to you and the rest of the team.  We appreciate everyone stepping up to provide a high level of service and keeping our customers happy!

  • “I wanted to thank Mark for a job well done today replacing Mr. Jackson’s desktop PC. As always, he got the job done quickly and made certain everything worked before leaving. He was even kind enough to help someone else out in Admin with a printer issue while he was here. Big thanks to Mark for all of his help!”

    Job Well Done!

  • It Ain't Easy Being the New Guy

    “I just wanted to send you a quick note of appreciation. I’m a new rep, so I find myself confused and needing assistance periodically. Whenever I call in from the field for IT support, I am amazed at the expert level of service and responsiveness I receive. Today, I had extraordinary help from Luke. He took care of everything I needed very quickly, and was extremely helpful and pleasant. You have great people on your team. Thanks!!!”

  1. Keeping Our Customer Happy
  2. Job Well Done!
  3. It Ain't Easy Being the New Guy